Associate Director Business Partner Customer to Invoice

What you’ll bring to the role:

• Lead Change Advisory Boards for Customer-to-Invoice (C2I) processes to drive transformation and governance.
• Support global product owners in establishing governance and streamlining end-to-end C2I processes.
• Conduct regional risk assessments and ensure visibility of IT initiatives across all regions.
• Develop and maintain global technology roadmaps, managing lifecycle and upgrades of tools and applications.
• Co-own delivery of transformation programs enabled by technology, ensuring measurable business outcomes.
• Manage stakeholder relationships and align activities across functions and regions.
• Ensure operational stability while driving continuous improvement through automation and simplification.
• Oversee demand management, service reviews, escalations, and timely delivery of enhancements.
• Collaborate across IT and business teams to control dependencies and support CORE design processes.
• Act as escalation point, promoting alignment and resolution of issues and risks across stakeholders.

Essential Requirements

• Degree in Business Administration, Computer Science, or a related field
• Proven experience in Customer-to-Invoice processes including billing, pricing, and contract management.
• Minimum 5 years’ experience with end-to-end S/4HANA implementation in a global organization.
• Strong stakeholder management skills with ability to build trusted partnerships across all levels.
• Demonstrated success delivering large-scale global solutions in complex, matrixed environments.
• Experience applying both Waterfall and Agile project management methodologies.
• Ability to translate complex technical solutions into clear business language.
• Strong verbal and written communication skills in English.
• High level of proactivity and ability to work independently.
• Leadership and people management skills

Desirable Requirements

• Experience within the pharmaceutical industry.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy /people-and-culture 

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Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.