Jr. Medical Operations Manager

Major accountabilities:

• Implement Medical KPI performance in the system to ensure quality of Medical Experts engagement in country
• Manage GEMS system, responsible for research collaboration, IIT, MAPS, and respond to unsolicited medical enquiries.
• Engage with another cross functional team, to ensure the quality assurance of our operation (including but not limited with PV department and QA in country and regional)
• Create strategy and tactic to help medical team to identify/mapping of MEs/ Key Accounts including identification of opportunities to involve MEs when a specific medical need is identified to provide support
• Respond to unsolicited requests for information from MEs for non-promoted products
• Act as medical contact point for product promoted by our alliance partner.
• Support Novartis data generation, optimize study execution and provide operational support to potential study team, in collaboration with respective medical team (field medical and Medical Lead).
• Facilitate Investigator Initiated Trial (IIT) and Research Collaboration (RC) process upon investigator request
• Serve as a medical resource to field matrix colleagues
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt
• Manage all medical SOPs
• Responsible for Managed Access Program (MAP) and Early Access Program (EAP)

Requirements:

• Education background minimum bachelor (S1) degree major in Medical or Pharmacy.
• Have experience as managerial position in pharma company with minimum 2 years.
• Have good English communication skill in verbal and written.
• Have strong project management skills, especially in medical operations field.
• Not under disciplinary period and compliance concern.