Associate Director, Field Engagement & Operation

Your Responsibilities:
Your responsibilities include, but not limited to:

Strategic Alignment

• Serve as the primary point of contact between IT and designated business units.

• Understand business strategies, processes, and challenges to identify IT opportunities

• Translate business needs into IT requirements and ensure alignment with enterprise architecture

Demand Management

• Capture, assess, and prioritize business demand for IT services and solutions

• Facilitate the intake process for new initiatives and ensure proper governance

Project & Portfolio Oversight

• Collaborate with project managers and delivery teams to ensure successful execution of IT project

• Monitor project progress, risks, and benefits realization

Stakeholder Engagement

• Build strong relationships with business leaders and key stakeholders

• Communicate IT strategies, roadmaps, and project updates effectively

Learning Agility & Growth Mindset

• Demonstrate a strong learning orientation, quickly adapting to new technologies, business models, and market dynamics

• Stay current with industry trends, best practices, and evolving digital capabilities

• Promote digital transformation and process optimization initiatives

Essential Requirements
What you’ll bring to the role:
• 7+ years’ experience in multiple assignments in IT, preferably relating to Marketing & Sales, in large, multi-national companies

• Experience to work in complex organizational environments (e.g. matrix organizations)

• Experience in managing engagements with senior business stakeholders

• Broad knowledge of state-of-the-art IT technologies and best practices around commercial capabilities (SFE, Digital Transformation, ML/AI, Marketing Automation etc.)

• Experience in Veeva, Salesforce, Master Data Management, Web technologies, Google Analytics is a plus

• Healthcare industry including FMCG experience & understanding commercial business process is a plus

• Solid educational background, advanced degree in Information Technology or Business Administration preferred.

You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards

Commitment to Diversity and Inclusion:

Novartis is an Equal Opportunity Employer and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.