摘要
Location: Dublin, Ireland / London, UK #LI-Hybrid
Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.
About the Role
Responsibilities:
- Maintain and update SOPs, workflows, and process maps aligned with GMA standards
- Collaborate with training leads to ensure onboarding materials reflect current system capabilities
- Document system configurations and field logic based on business use cases
- Consolidate user feedback to inform enhancements and simplification opportunities
- Validate reporting logic with Data & Analytics teams for system alignment
- Support UAT planning, execution, and documentation for business-side validation
- Govern business configuration and system standards without managing technical triage
Essential for the role:
- Bachelor’s or Master’s degree in Life Sciences, Business, Information Systems, or related field
- 4–6 years’ experience in business systems support or Medical Affairs operations
- Proven ability to develop training and documentation for digital platforms
- Strong understanding of configuration design and compliance documentation
- Familiarity with regulated systems such as HIP/ENGAGE, GEMS or the like
- Excellent attention to detail and cross-functional communication skills
Desirable for the role:
- Experience supporting global or regional documentation needs in a regulated environment
- Familiarity with enterprise platforms used for External Expert Engagement
Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
