摘要
Location: Dublin, Ireland / London, UK #LI-Hybrid
Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.
About the Role
Responsibilities:
- Provide end-to-end leadership and oversight of centralised EEE operations, ensuring alignment with global standards, strategy, and compliance expectations.
- Define and implement operational goals, KPIs, and SLAs across all service areas, including throughput, cycle time, and issue resolution.
- Lead a team of Associate Directors and Senior Managers, establishing clear roles, responsibilities, and performance expectations.
- Oversee delivery and quality of operational services related to contract support, advisory, external funding, and system support.
- Drive alignment with Legal on contract templates, implementation, and continuous communication and collaboration.
- Monitor workload distribution and optimise resource allocation to meet business demands.
- Ensure process adherence, policy compliance, and audit readiness across all supported activities.
- Serve as primary operational partner to GMA/IMA activity owners, Legal, Compliance, Finance, and system owners.
- Represent Operations in governance forums and escalate systemic challenges, policy gaps, or resourcing needs to the Executive Director.
- Build and sustain a strong, engaged, and accountable operations team, focusing on talent development and succession planning.
Essential for the role:
- University degree in Life Sciences, Business Administration, Law, International Marketing, or Communication.
- Over 12 years’ relevant experience in the pharmaceutical industry, with at least 10 years in medical affairs or drug development.
- Track record of operational effectiveness or innovation in complex environments.
- Proven leadership skills with project management and people management experience, including direct leadership of large teams (20+ associates) and complex multi-functional teams.
- Strong financial and business acumen, with demonstrated success in resource (budget and headcount) planning and management.
- Working knowledge of process improvement initiatives, risk/issue management, vendor management, and capability building.
- Experience in global organisations and cross-functional teams.
- Excellent English language skills, both written and spoken.
Desirable for the role:
- Solid knowledge of pharmaceutical healthcare compliance, industry codes and regulations, and their interpretation in a global context and enterprise systems.
- Change management skills to sustain a culture of high ethical standards and compliance, with willingness to challenge the status quo and anticipate future business needs.
Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
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Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
