摘要
About the Role
Lead - FIS & People Placement
Location – Hyderabad #LI Hybrid
Major Responsibilities
1. FIS Operations
- Lead end-to-end FIS/ServiceNow operations, ensuring effective triage, routing, resolution, and closure of field inquiries within agreed SLAs.
- Strengthen service quality, knowledge management, root-cause analysis, and resolution of recurring field issues
2. People Placement & Vacancy Management
- Lead People Placement and vacancy-management processes to enable timely and effective field coverage in partnership with business teams.
- Establish scalable mechanisms to identify and manage vacancies, temporary coverage, LOA, training periods, and other placement needs.
3. Governance & Controls
- Establish robust governance, SOPs, quality controls, documentation, and clear ownership across FIS and People Placement.
- Ensure process compliance, audit readiness, SLA adherence, and proactive management of operational risks and exceptions
4. Stakeholder Management
- Serve as the key SME and escalation point, partnering with field leadership, business teams, and global/cross-functional stakeholders.
- Drive alignment across teams to resolve complex inquiries, placement requirements, and field coverage challenges.
5. Operational Excellence & Automation
- Drive simplification, standardization, and automation across FIS, vacancy identification, and People Placement workflows.
- Leverage operational insights and technology to reduce manual effort, improve turnaround time, and enhance stakeholder experience.
6. People & Capability Leadership
- Lead, coach, and develop the team, building strong functional, analytical, and problem-solving capabilities.
- Strengthen cross-training, succession, knowledge sharing, and backup coverage to ensure business continuity.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
Read our handbook (PDF 30 MB)
Accessibility and accommodation
Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
