Client Service Analyst

REQ-10072172
2月 17, 2026
Colombia

摘要

Provide analytics support to Novartis internal customers (CPOs & Regional marketing and sales teams) on various low-medium complexity analytical reports. -Support and facilitate data enabled decision making for Novartis internal customers by providing and communicating qualitative and quantitative analytics. -Support GBS -GCO business in building practice by involving in various initiatives like knowledge sharing, on-boarding and training support, support team lead in all business related tasks / activities, building process documentation and knowledge repositories -To be an integral part of a comprehensive design team responsible for designing promotional marketing materials.

About the Role

Main responsibilities: 

  • Create and deliver below customer requirements as per agreed SLAs -Deliver services through structured project management approach with appropriate documentation and communication throughout the delivery of services.
  • Quality Assurance: Ensure deliverables for quality and accuracy are of the highest order.
  •  On-time project delivery within stipulated deadlines -Support in creation and maintenance of standard operating procedures (SOPs) -Support in developing and maintaining knowledge repositories that captures qualitative and quantitative reports.
  • Participate in various knowledge sharing sessions.
  • Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.
  • Distribution of marketing samples (where applicable)

Minimum Requirements: 

  • +3 years of proven experience in Operations Management and Execution
  • Project Management
  • Working experience within the pharmaceutical industry
  • English

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
Read our handbook (PDF 30 MB)

Operations
Product Supply Chain
Colombia
Bogota (Pharmaceuticals / GDD / NTO / CTS)
Marketing
Full time
Regular
No

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

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REQ-10072172

Client Service Analyst

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Source URL: https://www.novartis.com.cn/careers/career-search/job/details/req-10072172-client-service-analyst

List of links present in page
  1. https://www.novartis.com/about/strategy/people-and-culture
  2. https://www.novartis.com/sites/novartis_com/files/novartis-life-handbook.pdf
  3. https://novartis.wd3.myworkdayjobs.com/en-US/Novartis_Careers/job/Bogota-Pharmaceuticals--GDD--NTO--CTS/Client-Service-Analyst_REQ-10072172
  4. https://novartis.wd3.myworkdayjobs.com/en-US/Novartis_Careers/job/Bogota-Pharmaceuticals--GDD--NTO--CTS/Client-Service-Analyst_REQ-10072172