摘要
Location: Barcelona, Spain / Dublin, Ireland #LI-Hybrid
Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.
About the Role
Responsibilities:
- Lead the definition, refinement, and implementation of global standards, SOPs, and external expert engagement processes.
- Ensure ongoing review and alignment of processes with regulatory requirements, internal policies, and business needs.
- Partner with Governance and Operations leads to translate standards into scalable workflows and ensure consistent execution across regions.
- Oversee monitoring activities to track process adherence and quality performance.
- Drive the development and deployment of global training programmes for expert engagement stakeholders and support teams.
- Oversee content design strategy and coordinate outsourcing or central delivery of training materials.
- Promote knowledge sharing, best practice documentation, and onboarding toolkits to build capability and ensure operational consistency.
- Serve as business owner for expert engagement systems (e.g., HIP / ENGAGE), partnering with IT and system teams on enhancements and compliance integration.
- Oversee compliant data aggregation and regulatory reporting across jurisdictions, collaborating closely with Legal and governance functions.
- Define and lead execution of performance measurement frameworks and dashboards to support enterprise-level transparency and decision-making.
Essential for the role:
- Master’s degree in Life Sciences, Business, Legal, or a related discipline.
- 12+ years of experience in pharmaceutical operations, governance, process excellence, or global operations management.
- Demonstrated success in designing and deploying enterprise processes and performance frameworks.
- Strong background in cross-functional stakeholder engagement and matrix collaboration.
- Experience managing or overseeing operational reporting, systems integration, or analytics.
- Proven ability to influence change, drive simplification, and lead global initiatives.
- Proven leadership skills with project management and people management experience, including direct leadership of large teams and complex multi-functional teams.
- Excellent English language skills, both written and spoken.
Desirable for the role:
- Additional certifications in process excellence, training, or digital systems (e.g., Lean, Agile, Lean Six Sigma).
- Analytical mindset with ability to translate data into operational insights, and strategic thinking with strong process and systems orientation.
Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
