Head DDIT EXP Enablement & Adoption

Key Responsibilities:  

• Strategic Communications Leadership: Establish communications as a strategic pillar for driving awareness and engagement across the organization. Develop and oversee communication strategies that clearly articulate the value of DDIT solutions to diverse audiences across the organization, tailoring messaging to highlight relevance, impact, and user benefits.
• Enablement Leadership: Develop and lead strategies to drive awareness, training, and onboarding, ensuring users have the tools and resources needed to adopt DDIT solutions effectively; lead a multidisciplinary Enablement & Adoption team
• Adoption Programs: Responsible for driving adoption and enablement of all DDIT tools and services across diverse geographies and user groups. Build sustainable adoption mechanisms, such as change agent networks, localized advocacy strategies, and feedback loops, to foster long-term engagement.
• Communications Framework Development: Establish and maintain consistent, scalable communications frameworks to support transparency and alignment within the team, across the DDIT function, and throughout the broader organization. Facilitate regular updates, highlight value delivery, and champion DDIT’s role in driving innovation and productivity.
• Cross-functional Collaboration: Partner with service teams and organizational stakeholders to ensure DDIT tools are properly integrated into users’ workflows and processes.
• Training & Onboarding: Develop and deploy onboarding programs and user-friendly training initiatives tailored to diverse user demographics and needs.
• Community Building: Foster vibrant user communities that engage through ambassador networks, forums, events, and platforms designed to amplify advocacy, peer support, and feedback sharing.
• Localization: Ensure enablement and adoption strategies are adapted to different regions, languages, and cultural contexts for maximum accessibility and inclusiveness.
• Continuous Improvement: Gather feedback, monitor adoption rates, and adjust strategies and mechanisms to maximize impact and user satisfaction.

Essential Requirements:

• Bachelor’s or master’s degree in Change Management, Communications, User Experience, Organizational Development, or a related field.
• Strong user engagement domain expertise, with deep understanding of strategies and mechanisms to foster user awareness, engagement, and adoption.
• Track record of developing scalable, user-friendly training and onboarding programs that drive engagement and proficiency.
• People management skills, with experience leading a multidisciplinary team of enablement and adoption specialists, driving innovation and collaboration
• Solid track record leading change management initiatives and ensuring adoption of new processes, tools and technologies across diverse user groups
• Skilled in adapting strategies to diverse cultural and linguistic contexts for maximum effectiveness.
• Knowledge of System Integration and IT Management practices to ensure alignment of change initiatives with overall technology and business goals.
• Ability to work cross-functionally with IT stakeholders, service teams, designers, and strategists to ensure seamless workflows and impactful adoption initiatives.
• Continuous improvement mindset with expertise in refining strategies based on data-driven insights and user feedback to maximize impact, ensuring solutions are sustainable and scalable across the organization.
• Excellent communication and presentation skills, with experience tailoring communication to diverse audiences, ability to simplify complex technology strategies and presenting them to support user engagement and adoption; Fluent in English (both written and verbal); Proficiency in additional languages relevant to organizational regions is preferred

Desirable requirements

• Certifications in change management, user adoption frameworks, or training development methodologies are highly desirable.

​Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Why Novartis?
Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

Accessibility and accommodation:
Novartis is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to receive more detailed information about the essential functions of a position, please send an e-mail to and let us know the nature of your request and your contact information. Please include the job requisition number in your message.