摘要
About the Role
#LI-Hybrid
Location: Vilvoorde, Belgium
Relocation Support: This role is based in Vilvoorde, Belgium. Novartis is unable to offer relocation support.
Key Responsibilities
- Manage customer orders, complaints, and returns in line with internal guidelines and expectations
- Build and maintain positive relationship with customers and partners to resolve inquiries efficiently
- Manage customer communications for product launches, withdrawals, and other key updates
- Maintain and coordinate accurate Customer Master Data across systems
- Support the collection and coordination of documentation and information required for third-party onboarding, due diligence, or compliance checks
Essential Requirements
- University degree or equivalent with a minimum of 3 years of professional experience
- Proven background in customer or sales support or service roles
- Fluency in both French and Dutch; English proficiency is an advantage
- Excellent written and verbal communication skills
- Strong organisational abilities and attention to detail
- Flexible, collaborative mindset with strong problem-solving capabilities
Commitment To Diversity & Inclusion
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
You’ll receive:
You'll have countless opportunities to develop, whether it’s up, across or outside your comfort zone. We offer you a challenging, international, interdisciplinary and enjoyable work environment. Investment in people is a priority for Novartis including your well-being. We offer a range of possibilities for personal development and career opportunities within a network of bright and curious minds. We offer you a competitive salary and benefit package. Novartis also supports a flexible work-life integration (working remotely, flexi-time schedules, ...). Your office will be based in Vilvoorde.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
