Customer Engagement Manager

REQ-10055384
6月 17, 2025
Croatia

摘要

As a Customer Engagement Manager you will manage regional key accounts & key ambulatory practices to ensure successful brand.

About the Role

Your responsibilities include, but are not limited to:

  • Developing and implementing a strategic plan for collaboration with key stakeholders (Hospital Health Care Professionals, Key Opinion Leaders, Hospital Management, agencies)
  • Conducting promotional and educational activities to ensure and maintain client support.
  • Brand management, consultancy, and customer relationship management.
  • Working in a team and coordinating with the Marketing team, on field activities, as well as providing input during brand marketing strategies (IPS, Strat Plan, Budgeting, Tactical Planning).
  • Owns the Key Centers/Accounts Plans.
  • Developing and leading key relationships with key experts assigned to key clients and covering a specific geographic area.

Minimum requirements:


• Medicine, Pharmacy, Biology, Chemistry or other relevant university education

• Fluent English & Croatian

• Successful record track as a Medical Representative – min 3 years of experience

• Capable of self-directed learning and having a growth mindset

• Excellent communication skills

• Capable to adapt, organize, prioritize, and work effectively and collaboratively on multifunctional teams in a dynamic field-based environment

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

International
Innovative Medicines
Croatia
Croatia
Sales
Full time
Regular (Sales)
No

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

A female Novartis scientist wearing a white lab coat and glasses, smiles in front of laboratory equipment.
REQ-10055384

Customer Engagement Manager

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Source URL: https://www.novartis.com.cn/careers/career-search/job/details/req-10055384-customer-engagement-manager

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  1. https://www.novartis.com/about/strategy/people-and-culture
  2. https://talentnetwork.novartis.com/network
  3. https://www.novartis.com/careers/benefits-rewards
  4. https://novartis.wd3.myworkdayjobs.com/en-US/Novartis_Careers/job/Croatia/Customer-Engagement-Manager_REQ-10055384
  5. https://novartis.wd3.myworkdayjobs.com/en-US/Novartis_Careers/job/Croatia/Customer-Engagement-Manager_REQ-10055384